Employee Benefit Packages Conditions

Last modified:  9 October 2023

Here are the AoN Employee Benefit Packages Terms and Conditions (‘Conditions’)

Please read these Conditions carefully as they govern the provision of employee benefits products delivered by us to you.

We may modify these Conditions from time to time and you should therefore ensure that you review these Conditions regularly.

These Conditions are set out in conjunction with our Full Terms and Conditions. Please ensure you have also read and reviewed these.


In these Conditions, “we”, “us” or “our” means Army of Nannies Ltd. When we refer to “Army of Nannies” this includes the website located at www.armyofnannies.com (Army of Nannies Website”), and all other Army of Nannies platforms including the Army of Nannies App owned and operated by us.

Army of Nannies Limited (company number 12253448) is a company registered in England and Wales and our registered office and trading address is Flat 3, 219 Munster Road London, SW66BU. Our VAT number is 349964637. We operate the website (The Site) ArmyofNannies.com.

To contact us email: hello@armyofnannies.com

These Conditions apply to any purchase of full membership packages from us by you.


1.1 These Conditions apply to any full membership package purchases on Army of Nannies and together with all other policies and terms posted on the Army of Nannies Website, set out the terms on which we enter into a contract with you to provide access to our platforms and search services.

1.2 By making a purchase with us, you are deemed to have accepted these Conditions.


2.1 To make a purchase on Army of Nannies you must provide a contact name, company name, company address, email and phone number.

2.2 You agree that all the information supplied will be truthful, accurate and complete to the best of your knowledge. You also agree that you will not attempt to sign up in the name of any other individual or business.

2.3 You agree that you will use the Employee Benefits platform to make purchases on behalf of a company or business only. Employee benefits memberships may not be purchased for individual use, and doing so may result in your membership being terminated with immediate effect.

2.4 All personal information supplied by you as part of the sign-up process will be protected and used in accordance with the terms of our privacy policy.

2.5 You warrant that:
You are a resident in the UK;
You are over 18 years of age at the time of making a purchase;
You will not upload any files to Army of Nannies containing a virus and/ or corrupted data.


3.1 Upon purchase of a full membership package, we will provide you with the agreed number of unique access codes to be redeemed on the site. (One unique code per membership purchased).

3.2 We will also provide you with a comprehensive set of joining instructions to be made available to any employees receiving a full membership. It is your responsibility to allocate and provide the unique codes to your employees.

3.3 Upon creation of a completed search profile by an employee, we shall provide a search service with reasonable care and skill in a professional and timely manner. However, you acknowledge and accept that it is technically impossible to guarantee that Army of Nannies will be continuously available online.

3.4 From time to time, we will need to carry out maintenance on our equipment and systems, and we shall use our reasonable endeavours to ensure that, in so doing, minimum disruption to any search is caused.

3.5 We will use reasonable endeavours to remedy faults or errors in the Army of Nannies website or app as soon as possible. You acknowledge and accept that once a fault or error has been reported to us, it may take up to 48 hours for us to investigate and rectify the problem.

3.6 We may at any time vary the technical specifications of Army of Nannies (or any parts of them) for operational reasons.


4.1 There are FOUR employee benefit full membership packages that employers (or intermediaries) can purchase. All packages pertain to full membership as follows:

4.1.1 Full member status enables profile to profile messaging between consenting/jointly approved profiles

4.1.2 Once the contact details of a consenting profile are secured, users can continue to communicate with that profile either directly or through the site, irrespective of membership status

4.1.3 Full memberships must be activated (redeemed on the site) within 36 months from the purchase date

4.1.4 Activated memberships are valid for 12 months from the activation date (the date they are redeemed on the site)

4.1.5 If a user’s full member status lapses, they can resecure full member status by purchasing an extension

4.2 Packages

4.2.1 Package 1: 1-4 full memberships for £70 / membership (excl. VAT)

4.2.2Package 2: 5 or more full memberships £65 / membership (excl. VAT)

4.2.3 Package 3: 10 or more full memberships £60 / membership (excl. VAT)

4.2.4 Package 4: 50 or more full memberships £55 / membership (excl. VAT)

4.2.5 The commercial value of the year long membership that is passed to the end user (the employee) is £50.  All costs above £50 reflect the aministrative cost that are charged to the purchaser (The employer).

4.3 All site payments are processed through Stripe, our online payments service provider.  As such, we do not hold your bank account or card details.

4.4 All payments will be received in advance of securing our membership packages.

4.5 If payment is cancelled, for whatever reason, we reserve the right to suspend all membership packages immediately.

4.6 If a charge is disputed, the business or intermediary must contact us within 7 days of the charge that is in dispute. To raise a dispute with us, please email hello@armyofnannies.com with all of the details you have available.

4.7 We will under no circumstance be liable to refund all or part of the Charges in the event of the cancellation or termination of the agreement (for any reason).

4.8 We have the right to change our products, charges, pricing model, and rates at any time and for any reason, but any revised rates shall not apply to any full membership packages purchased with us before the publication of the revised products and charges rates.


5.1 We shall be entitled to terminate the contract with you and stop your search at any time. We will provide you with a stop notice.

5.2 We may immediately suspend or terminate the contract and stop a search where you breach a term of these Conditions;
– We reasonably suspect that you are an individual masquerading as a business or intermediary
– If in our reasonable opinion, we have cause to believe that you have been abusive to our staff or we receive a complaint from a third party regarding your conduct across any of our communication channels, including the website, app and social media channels;
– Any competent law enforcement or compliance authority instructs, advises or makes a recommendation to us to stop your contract.

5.3 If we stop your search, in accordance with Condition 5.2 above, you will not be entitled to any refund of memberships already purchased.


6.1 No refunds will be given unless you cancel due to our breach of the contract.


7.1 Nothing in these Conditions shall exclude or restrict our liability for death or personal injury caused by our negligence, for fraudulent misrepresentation and/or for any other liability which we are not permitted to exclude or limit by law.

7.2 If we fail to comply with these Conditions, we are responsible for loss or damage that you suffer as a foreseeable result of our breach of the Conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable or for any loss or damage not caused by any breach on our part. Loss or damage would be foreseeable if it were an obvious consequence of our breach or if it were contemplated by you and us at the time the contract was formed.

7.3 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, malicious or impairing computer programs or other technologically harmful material that may affect Army of Nannies, your purchase and/ or may infect your computer equipment, computer programs, data or other proprietary material due to your use of Army of Nannies or your downloading of any material posted on it or on any website linked to it.

7.4 You agree that any questions and complaints regarding the employee benefit provided will be your responsibility only and that we do not have any liability in this regard.

7.5 We shall not be liable to you for any delay in performing and/or any failure to perform our obligations to you if the delay or failure is due to any event outside of our reasonable control (including without limitation, any act of God, fire, flood, explosion, storm, pandemic, epidemic or natural disaster, strike, terrorist attack or threat of terrorist attack, infrastructure failure or power failure, denial of service attack, failure of public or private telecommunications networks).

7.6 Nothing in these Conditions affects your legal rights. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards.


8.1 You acknowledge and agree that by making a purchase with us, you will provide us with and we will collect from you certain personal data relating to you (e.g. name, company address and contact details). This personal data will be processed in accordance with our Privacy Policy and may be used for a number of purposes (as further detailed in our Privacy Policy). Our Privacy Policy can be found on our website and we advise you to read it. For the privacy policy, visit Privacy Policy.


9.1 We may transfer our rights and obligations under these Conditions to a third party and we will always notify you in writing if this happens. This will not affect your rights or our obligations under these Conditions.

9.2 Each of the paragraphs of these Conditions operates separately. If any court or relevant authority decides that any of them or any part of them are unlawful, the remaining paragraphs or parts will remain in full force and effect.9.2

9.3 If we fail to insist that you perform any of your obligations under these Conditions, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive an obligation by you, we will only do so in writing and that will not mean that we will automatically waive any later default by you.

9.4 These Conditions form a contract between you and us. No other person shall have any rights to enforce them.

9.5 These Conditions are governed and construed by English law. This means that the contract formed between you and us and any dispute or claim arising out of it will be governed by English law. You and we both agree that the Courts of England and Wales will have non-exclusive jurisdiction. This means that a claim could be brought in England, or if you are a resident of Northern Ireland, you may bring a claim in Northern Ireland, and if you are a resident of Scotland, you may bring a claim in Scotland. English law will, however, apply in all cases.