Frequently Asked Questions

Create a search request and browse verified nanny profiles using filters for location, experience, qualifications and training, and availability.

Army of Nannies partners with YOTI to offer free online identity verification for added peace of mind—look for “ID Verified” markers on nanny profiles.

ID verification via YOTI is encouraged and made free within the site for the benefit of all nannies.

If not compelted by a nanny, families can request that nannies complete this step before advancing to interviews.

We also provide families with resources to help them safely appoint a nanny from their recruitment process.  For example, here’s our free onboarding checklist.

We willingly help and advise parents on their interview and nanny on-boarding processes.

Tip:  Schedule initial interviews online and then, as they progress through your onboarding process, move to in-person; always review credentials.

Army of Nannies recommends preparation tips for families and nannies, including clear communication and safe environments.   Follow and tailor this guide to welcoming a new nanny, and this guide to interviews.

We can support and advise families on their nanny-contracts.

We have a longstanding relationship with NannyPaye.  They offer a cost-effective contracting service for families that use their PAYE services.

We also provide a free template that you can request and tailor to your family’s specific needs.

Learn more about NannyPaye.

With Army of Nannies, you pay your nanny directly.  However, we recommend using a professional PAYE service.

We have a longstanding relationship with NannyPaye, who are experts in helping families pay their nannies while managing their HMRC responsibilities as domestic employers.

Learn more about NannyPaye.

Yes, by law you should have Employer Liability Insurance in place when employing a nanny or any other domestic worker.

Through our partnership with Mark Bates Insurance, we can provide you with a cost-effective policy.   Find out more here.

Army of Nannies offers mediation guidance and can connect families and nannies to legal or employment advice through its network of partner agencies.

Work with our partners:
If you have Employee Liability Insurance in palce, you will have direct access to legal and HR advice and support.  NannyPaye als offer their families considerable and ongoing employer support.

YES, it’s free for nannies to search on the site.

When you create your AoN profile, you are guided through an easy to follow, comprehensive onboarding process to ensure your profile is optimised.

When creating a profile on our platform, the five-step onboarding process allows you to highlight your experience, qualifications (including DBS and first aid), and availability, etc.

Tip:  Use a professional photograph and keep personal information private to maintain boundaries—never post children’s details online without explicit permission. Also, upload your CV to your AON profile to secure more interest (it’s only ever shared with jointly approved contacts)

Yes, you can verifiy your identity for free on the Army of Nannies platform, and we recommend you do this.

Complete the simple online process via YOTI during or after sign-up for free.

Verification is strongly recommended as it helps families have confidence in your profile.

We have an array of free support materials on our webite that support nannies through the interview process.

Dress professionally, keep devices silent, and communicate respectfully. Respond promptly to all messages—even if declining a role—to maintain a good reputation. AND SMILE.

Follow this interview guide to make sure you’re putting your best foot forward.

We can also recommend nanny coaching services if you are looking for additional help and support with your career and job search.

Typically, nannies are employed on a PAYE basis, however there are some exceptions.

A nanny can be self-employed only in rare circumstances—usually when working for multiple families, setting their own schedule, providing their own equipment, and having genuine autonomy in how the work is done.

In most standard arrangements, where a nanny works regular hours for a single family and follows the family’s direction, the nanny is legally considered an employee rather than self-employed.

A nanny under a PAYE arrangement will secure rights and protections at least inline with the wider UK workforce as they are protected by employment law.

Nannies should receive sick pay, holiday entitlement, and a fair salary according to location and experience. Ongoing training opportunities and discounted services, like Nanny Insurance, are available to our nannies.

Yes, you can secure your enhanced DBS with Army of Nannies.

Through our partnership with Personnel Checks, all nannies with a completed AoN profile can secure an enhanced DBS.

Find out more here.

Yes, we help a growing network on nanny agencies with their nanny searches both on the Agency Portal and across our social groups.

Agencies that subscribe to our Agency Portal can post an unlimited number of roles to our nanny search platform and bring nannies from our database into their own agency.

We also run the largest social groups of any childcare business in the UK and subcribed agencies get direct access to the groups.

Please find out more about our agency support packages here.

Yes, nanny agencies can connect with families through Army of Nannies.

Agencies that subscribe to our Agency Portal can post directly to our extensive, UK-wide social groups.   Brand posts, direct responses to families and sharing engaging content are all welcome.

We also recommend subscribed agencies to families seeking a more traditional agency nanny search model.

Find out more about our agency support packages here.

The principle safeguard we put in place is ID Verification.

ID verification through YOTI provides agencies with peace of mind, knowing that a nanny’s profile is genuine.  Additionally, the detailed nanny profiles provide agencies with information on a specific nanny’s level of experience and accreditations.

In all instances, we encourage agencies to employ their own rigorous onboarding process to maintain their safeguarding standards. 

We support agency placements through the AoN Agency Portal and our social groups.

The site matches and connects agencies, families, and nannies for private and agency roles, with additional blog and resource links covering  interview tips, safeguarding, and best practices for employment, etc.

We do not restrict agenies, but we do ask all agencies to complete a 16-point check.

The check cover three areas:
Ethical and professional agency operations | Fairness to both families and nannies | Reputational excellence

Where there are gaps, we can work with the agency to close them.

Find out more here.

We do offer business support servies to nanny agencies.

Either directly or though our partners, we can help and advise agencies on their day-to-day busness operations, brand positioning and communications.  Please get in tough to find out more.

Furthermore, our Nanny Agency Huddle  is a Facebook group that brings together nanny agency owners and leads from across the UK.  A wealth of information is shared on the group and members are very supportive and helpful.